FAQ

• Advance payment
• Invoice (credit limit with payment terms)

All prices in our shop already include a deducted cash discount. These prices apply if you order by invoice and pay within 10 days.

You can change your order up to 2 days before the scheduled shipment date. Cancellation involves fees; please contact your Memodo field or internal sales representative in any case.

No, we do not have a minimum order value.

You will receive your invoice via email as a PDF and e-invoice once the goods leave our warehouse. You can also view invoices later; all invoices are available in your customer account under "Orders".

For a credit limit, please speak to your Memodo internal or field sales representative. We will review your request and get back to you.

Yes, prices can change after placement—both can increase and decrease. The final price is determined by the invoice issue date.

We offer these shipping options for deliveries across Europe (no delivery on Saturdays, Sundays, and holidays): 

• Standard shipping from 1-5 days depending on area of delivery
• Individual delivery date (preferred date)
• Next-day delivery (for orders placed before 11:00 am and only in Germany)

• Within Germany: 1–3 working days
• Within other European countries: 3–5 working days
• Switzerland: 5–8 days (due to customs processing)

• We deliver to all EU and EFTA countries.
• In consultation with our logistics, we can also ship to other countries. Please contact your Memodo sales representative or email us at info@remove-this.memodo-shop.com.

You can change the delivery address during checkout.

Yes, you can change your delivery address afterward. Contact Memodo Service & Support or contact your Memodo inside sales representative. We will check if the delivery can still be redirected.

You will receive an email with a delivery note and tracking link as soon as your order leaves our warehouse.

Shipping costs are calculated based on the weight and size of the goods. Orders over €6,000 in Germany and Austria or over €10,000 in Switzerland qualify for free shipping.

Self-collection is only possible in exceptional cases and in consultation with your Memodo internal sales representative.

Contact your Memodo internal sales representative or contact Memodo Service & Support online. Note: Additional shipping costs apply.

• Immediately report the delay, providing your transaction number and customer number, via our Memodo Service & Support online form. Even if the shipping company informs you about a delay, please notify us as well, as shipping partners often don't inform us directly.

• Record the date and time of delivery on the waybill and scanner provided by the shipping company. Also, obtain confirmation of the delay from the driver, including their name printed in block letters and signature.

Goods must be checked immediately upon delivery. If you cannot inspect the goods yourself, your customer must do so. Acceptance without inspection voids the right to claim damages—this also applies to acceptance by acquaintances or neighbours.

If proper quality inspection at the installation site isn't feasible, we recommend delivering the goods to your warehouse for inspection.

Proper inspection steps:

• Check for missing items.
• Inspect packaging for damage.
  • Photograph packaging if dents or similar issues are visible.
  • Photograph unloading process.
  • In case of carton damage, open protective film/carton in driver's presence.
• Inspect goods for damages:
  • Note any damages with date and time on the carrier’s delivery note (not on our delivery note) and scanner.
  • Have the driver confirm the damage with their signature.
• Keep a copy or photo of the delivery note.

Claims without carrier documentation cannot be accepted.

Please report this with your transaction number and customer number to our Memodo Service & Support Team via online contact form.

Use our product catalogs, comparisons, or approval lists to choose the right products for your project.

The ideal storage size depends on factors such as electricity consumption and PV system output. Our Self-sufficiency Calculator can help you estimate.

Yes, Memodo offers technical support both before and after purchase. Submit your query to our Service & Support team online and we will respond promptly. We can also help with project planning to a certain extent. Fill out the relevant form and send it to your Memodo contact person.

• Returns must be reported within 14 days of receiving the goods according to § 5 of our General Terms & Conditions (GTC).
• For restocking, we charge a fee of 10% of the value of the goods, but at least €100. These costs cover expenses already incurred. You can of course prove that the actual costs are lower.
• Conditions for return: Items must be unused, undamaged, and in original packaging. We require photos to document the condition and a signed confirmation from you before the return.
• Collection or return shipment: As soon as your return has been approved, we will either organise a collection or send you a return label. You will be responsible for the transport costs incurred.
• Exclusions: Project, promotional, B-goods (§ 20 GTC), and items with activated or opened activation codes cannot be returned.
• Return inspection: Goods are inspected upon receipt. Successful returns receive a credit note for the item value minus transport and return costs.
• Legal rights: Your statutory withdrawal rights and warranty claims remain unaffected.

You can register your products for return within 14 calendar days of receipt—provided certain conditions are met.

• Please take photos of the damaged goods and the packaging (carton, pallet, etc.).
• Note the damage with the date and time on the carrier’s delivery note (not on our delivery note) and scanner. Have the driver confirm the damage with their signature. Also, take a photo of the truck’s license plate or write it down. For severe damage, refuse delivery.
• Please report the damage to the Memodo Service & Support team using our online form.
• We will get back to you to find a quick and simple solution.

All Memodo products have a statutory warranty period of 12 months. Additional warranty terms may apply depending on the manufacturer and product. Detailed information is available in the product documentation. For more info or support in warranty cases, please contact our Memodo Service & Support team.

Immediately report delays by providing your transaction number and customer number via the Memodo Service & Support online form. Even if the carrier notifies you of the delay, please inform us, as carriers often do not update us directly.

Here’s what to do:

• Document the delivery date and time on the freight note/waybill and via the carrier's scanner. The driver must also confirm the delay with their name in block letters and a signature.
• If you know your delivery will be delayed, try assign other tasks to your installers and reschedule the activities.
• If your delivery does not arrive on the scheduled date and your installers cannot be provided with work, please inform us no later than 3 days after delivery with the following details:
  • Installer names
  • Job titles
  • Employment status or contractual relationship with you
  • Arrival and departure times
  • Gross hourly rate
  • Planned tasks
  • Waiting time incurred

We cannot guarantee timely delivery once the goods are handed over to the carrier. The carrier’s liability for delay compensation is limited to three times the transport cost. We will refund any surcharge for specified delivery dates upon proof (Did your goods arrive late?).Exceptions: We are not liable for delays caused by force majeure, such as natural disasters or unavoidable events (e.g., traffic accidents).

We aim to respond within 2 weeks. If you do not receive a reply within 14 days, please contact us again.

Report incorrect or incomplete deliveries immediately, providing your transaction number and details about the error, using the Memodo Service & Support online form.

Warranty terms vary by manufacturer and product—your first point of contact is the manufacturer. For additional information or support in warranty cases, contact the manufacturer directly or our Memodo Service & Support team upon request.

We aim to respond within 2 weeks. If you receive no reply within 14 days, please contact us again.

Yes, a customer account is required to order from the Memodo Online Shop.

Click on "Forgot Password" and check your email inbox for a link to reset your password. Didn't receive an email? Check your spam folder. If there's still no email from us, please contact your Memodo representative.

For registration at Memodo, you'll need your business registration (or optionally a commercial register extract) and your tax number (or optionally your VAT ID).

They indicate shipping time: Green = In stock, Yellow = Available with lead time, Red = On request.

Use the search bar at the top center of our shop by entering keywords or item numbers. Alternatively, contact your Memodo representative.

Reach us by email at info@remove-this.memodo-shop.com or by phone at +49 89 904101500.

At the Memodo Academy, you'll find manufacturer webinars and Memodo webinars archives from beginner to advanced levels.

Yes, Memodo provides dropshipping and direct shipping services.

Currently, Memodo does not offer a partner program, we are working on it.

Memodo is a wholesaler for photovoltaic components and does not offer installation services.

Yes, reach us by email at info@remove-this.memodo-shop.com or by phone at +49 89 904101500.