FAQ

• Prepayment
• Invoice (credit limit with payment terms)

All prices in our shop already include a deducted cash discount/ early payment discount. These prices apply if you order by invoice and pay within 10 days.

You can change your order up to 2 days before the scheduled dispatch date. If you wish to cancel your order, cancellation fees may apply. Please contact your Memodo sales contact.

No, we do not have a minimum order value.

You will receive your invoice by email as a PDF and e-invoice once the goods leave our warehouse. You can also view your invoices at any time in your customer account under “Orders”.

Please contact your Memodo sales contact regarding a credit limit. We will review your request and get back to you.

Yes, prices may change after the order has been placed — both upwards and downwards. The final price is determined by the invoice date.

We offer these shipping options for deliveries across Europe (no delivery on Saturdays, Sundays, and holidays): 

• Standard shipping from 1-5 days depending on area of delivery
• Individual delivery date (preferred date)
• Next-day delivery (for orders placed before 11:00 am and only in Germany)

• Within Germany: 1–3 working days
• Within other European countries: 3–5 working days
• Switzerland: 5–8 days (due to customs processing)

• We deliver to all EU and EFTA countries.
• In consultation with our logistics, we can also ship to other countries. Please contact your Memodo sales representative or email us at info@remove-this.memodo.de.

You can change the delivery address during checkout.

Yes, you can change your delivery address afterward. Please use our Memodo Service & Support online form or contact your Memodo sales representative. We will check if the delivery can still be redirected.

You will receive an email with a delivery note and tracking link as soon as your order leaves our warehouse.

Shipping costs are calculated based on the weight and size of the goods. Orders over €6,000 in Germany, Austria and Switzerland qualify for free shipping.

Self-collection is only possible in exceptional cases and by prior arrangement with your Memodo sales contact.

Please contact your Memodo sales contact or use our Service & Support online form. Please note: Additional shipping costs will apply.

• Please report the delay immediately to the Memodo Service & Support  team, stating your order number and customer number. You can do this via our online form. Even if the carrier informs you about a delay, please also inform us, as carriers often do not notify us directly.

• Record the date and time of delivery on the waybill and scanner provided by the shipping company. Also, obtain confirmation of the delay from the driver, including their name printed in block letters and signature.

The goods must be checked immediately upon delivery. If you are unable to check the goods yourself, your customer must do so. If the goods are accepted without inspection, a claim cannot be accepted. This also applies if the goods are accepted by third parties (e.g. neighbours).

If proper inspection at the installation site is not possible, we recommend having the goods delivered to your warehouse for inspection.

Proper inspection steps:

• Check for missing items.
• Inspect packaging for damage.
  • Photograph packaging if dents or similar issues are visible.
  • Photograph unloading process.
  • In case of carton damage, open protective film/carton in driver's presence.
• Inspect goods for damages:
  • Note any damages with date and time on the carrier’s delivery note (not on our delivery note) and scanner.
  • Have the driver confirm the damage with their signature.
• Keep a copy or photo of the delivery note.

Without confirmation from the carrier, no claim can be accepted.

Please contact the Memodo Service & Support  team, stating your order number and customer number, via our online form.

The ideal storage size depends on various factors such as your electricity consumption and the output of your PV system. Our self-sufficiency calculator can give you an initial indication.

Yes, Memodo offers technical support both before and after purchase. Submit your request via our online Service & Support form and we will get back to you as soon as possible. We can also support you with system planning up to a certain point. To do so, please complete the relevant data collection form and send it to your Memodo sales contact. 

• Returns must be registered within 14 days of receiving the goods, in accordance with the return request procedure described in § 5 of our General Terms and Conditions (GTC).
• For restocking, we charge a fee of 10% of the value of the goods, but at least €100. These costs cover expenses already incurred. You may provide proof that the actual costs are lower.
• Conditions for return: Items must be unused, undamaged and in their original packaging. Before returning the goods, we require photos documenting their condition as well as a signed confirmation from you.
• Collection or return shipment: Once your return has been approved, we will either organise a collection or provide you with a return label. You will bear the transport costs.
• Exclusions: Project goods, promotional items, B-goods (§ 20 GTC), and products with activated or opened activation codes are excluded from return.
• Inspection of returns: After receipt at our warehouse, the goods will be inspected. If the inspection is successful, you will receive a credit note for the value of the goods minus transport and return costs.
• Legal rights: Your statutory withdrawal rights and warranty claims remain unaffected.

You can register a return within 14 calendar days of receiving the goods, provided certain conditions are met.

• Please take photos of the damaged goods and the packaging (carton, pallet, etc.).
• Record the damage with date and time on the carrier’s delivery note (not our delivery note) and in the carrier’s scanner. Have the driver confirm the damage with their signature. Also, take a photo of the vehicle registration number or note it down. In the case of severe damage, refuse delivery.
• Please report the damage to the Memodo Service & Support team via our online form.
• We will get back to you to find a quick and simple solution.

All products are subject to a statutory warranty period of 12 months. Additional warranty terms may apply depending on the manufacturer and product. Detailed information can be found in the respective product documentation. For further information or support in warranty cases, please contact the manufacturer or our Memodo Service & Support team.

Please report the delay immediately, stating your order number and customer number, via the Memodo Service & Support online form. Even if the carrier informs you about the delay, please also notify us, as carriers often do not inform us directly.

Here’s what to do:

• Document the delivery date and time on the freight note/waybill and via the carrier's scanner. The driver must also confirm the delay with their name in block letters and a signature.
• If you know your delivery will be delayed, try assign other tasks to your installers and reschedule the activities.
• If your delivery does not arrive on the scheduled date and your installers cannot be assigned work, please inform us within 3 days after delivery with the following details:
  • Names of installers
  • Job titles
  • Employment status or contractual relationship with you
  • Arrival and departure times
  • Gross hourly rate
  • Planned tasks
  • Waiting time incurred

We cannot guarantee on-time delivery once the goods are handed over to the carrier. The carrier’s liability for delay compensation is limited to three times the transport cost. We will refund any surcharge for specified delivery dates upon proof (Did your goods arrive late?).Exceptions: We are not liable for delays caused by force majeure, such as natural disasters or unavoidable events (e.g., traffic accidents).

We aim to respond within 2 weeks. If you do not receive a reply within 14 days, please contact us again.

Please report incorrect or incomplete deliveries immediately, stating your order number and details of the issue, via the Memodo Service & Support online form.

Warranty terms vary depending on the manufacturer and product. Your primary contact is therefore the manufacturer. You can also request support via the Memodo Service & Support team.

We aim to respond within 2 weeks. If you have not received a reply within 14 days, please contact us again.

Yes, a customer account is required to place an order in the Memodo online shop.

Click on "Forgot Password" and check your email inbox for a link to reset your password. Didn't receive an email? Check your spam folder. If there's still no email from us, please contact your Memodo representative.

To register with Memodo, you will need your business registration (or optionally an extract from the commercial register) and your tax number (or optionally your VAT ID).

They show the delivery time: Green = in stock, yellow = available with a delivery time, red = on request.

Use the search bar at the top of the shop to search by keywords or item numbers. Alternatively, contact your Memodo sales representative.

Reach us by email at info@remove-this.memodo.de or by phone at +49 89 904101500.

At the Memodo Academy, you'll find manufacturer webinars and Memodo webinars archives from beginner to advanced levels.

Yes, Memodo provides dropshipping and direct shipping services.

Currently, Memodo does not offer a partner program, we are working on it.

Memodo is a wholesaler for photovoltaic components and does not offer installation services.

Yes, reach us by email at info@remove-this.memodo.de or by phone at +49 89 904101500.