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More than 3000 satisfied installers
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Hotline +49 89 9041015-00

Help

What advantages does the Memodo online shop offer? 

You can easily place an order choosing from our entire product range. You have an immediate overview of all prices and delivery times. 

Furthermore, we are always available to provide you with personal advice and support. 

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Who can place orders?

Our company is exclusively aimed at commercial customers who are active in the photovoltaic industry. Proof of trade is required for registration.

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How can I register with Memodo?

All you have to do is click on “Register now” in the menu next to the search box and select the option “New customer”. After that you should enter your data correctly and complete the registration. 

After a successful verification of your data, you will receive your access data and full access to the online shop.

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How long does delivery take? 

The usual delivery time is 48 to 72 hours. Should the delivery time be different to this, this will be noted during the order transaction or in the order confirmation.

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Can the goods be collected directly from Memodo GmbH? What should I pay attention to? 

Yes, they can. The goods can be collected from our warehouse in Erding.

In order to easily manage your self-collection, we ask you to note the following:

  • Please announce your self-collection in time to your order manager or by calling at this number 089/9041046-70. If you call us, please provide us with the following information: 
    1. What is the transaction number of the goods you want to collect?
    2. On which day and at what time will you collect the goods? 
    3. How will you collect the goods? Are you coming by yourself or are you sending a forwarding agency? 
    4. Which vehicle will be used to collect the goods? In this way we can pack your goods appropriately and avoid too much waste
  • Once you have arrived with your own vehicle at the agreed time, please inform the warehouse office of your arrival (next to the ramps on the left) and keep your transaction number ready.
  • We will arrange your goods ready for pick-up so that you can load them directly by yourself. We will of course help you by taking complete pallets to your vehicle and loading them with our forklift.

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What’s the meaning of the different trucks’ colours for our products? 

Green: delivery within 48 hours; Orange: delivery between 3 days and a maximum of one month; Red: item on request.

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In which countries is delivery possible? 

On our shipping page you will find an up-to-date list of countries to which we deliver. Your country is not on the list? Please send us a request to info@memodo.de.

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Is there a minimum order value? 

No, there isn’t. You can easily order without a minimum order value. 

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What guarantees do I have after completing my purchase at Memodo? 

What guarantees do I have after completing my purchase at Memodo? 

For purchases in our online shop, we apply the usual product and performance guarantee of the manufacturer. The warranty conditions can be downloaded from the respective item.

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I can’t find an item in the online shop. What can I do? 

Please contact us. We will do our best to find the product you are looking for.

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Do you also offer the installation of a photovoltaic system? 

No, we don’t. We are only active as a wholesaler. However, we can get you in touch with one of our partners, who will be glad to provide you with a quote.

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Is it possible to contact Memodo personally? 

Of course! At any time. If your question is not answered here, you can either use our contact form or call us from Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m. at the following number +49 (0)89 904 10 15 00

 

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